VP of Sales

Technology should help, not hinder…

• You just need to work. We get it, you have enough to do executing on the latest client or management need. Tracking what you do and who you do it for. The role of your team or department is very specific and relies on technology. The last thing you need is to be down, unusable or unstable. Technology should help you get your job done, not get in the way.

• I don’t want to “walk on eggshells” around IT because I need them and don’t want to cause problems. We actually hear this a lot. It is not uncommon that a team worries about speaking up because it makes IT look bad and the fear of not getting help is real. Our philosophy is simple, we want our client to be fair and direct. We can’t fix what we don’t know about, so let us know. We truly do our best. The more direct you are with us, the more direct we can be with you.

• They told me it couldn’t be fixed so I will just deal with it. We get this one a lot too. Because IT didn’t have experience in fixing that problem it stuck around forever to the point of dealing with it was easier than the frustration of continuing to ask. It is true, we don’t treat all problems the same just as a doctor doesn’t treat a sprain with the same importance as a heart attack. Just because the heart attack is a priority that gets treated first, doesn’t mean the sprain should be ignored. The same for IT. We do prioritize tickets, but we track and report on everything.

  In addition, you aren’t dealing with a small 1-2 person team. Instead, dozens of professionals that solve thousands of problems per year for our clients. Chances are, we have seen your issue before and in the case that we haven’t, we will know where to find the answer. We have been in business since 1996 and we are founded on solving problems. It’s what we do!